Refund policy
30-Day Money-Back Guarantee
We want you and your pet to love your Fuzzarro DryPod. If you're not happy, you can return it within 30 days of delivery for a refund.
Eligibility
- Contact us at hello@fuzzarro.us within 30 days of the date your order was delivered.
- Items must be clean, in good condition and returned with all included parts (drying box, base pad and dryer, if purchased).
- Items bought on sale (including our Early Black Friday sale) are eligible for refund under this policy.
How to start a return
- Email hello@fuzzarro.us with your order number and the reason for your return.
- We'll reply within 1 to 2 business days with return instructions and the return address. Please don't send items back without contacting us first, as packages sent to the wrong address can't be refunded.
- Ship the item back with a tracked shipping method and send us the tracking number.
Return shipping
- If your item arrived damaged, defective or wrong, we cover return shipping or send a free replacement. Please email us photos within 7 days of delivery.
- For all other returns (for example, a change of mind), the customer pays return shipping. Original shipping charges, if any, are not refunded.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card company may need a few extra days to post it.
Exchanges
Need a different size or color? Email us and we'll help you swap it. If you added the 30-Day Happiness Guarantee at checkout, the size or color exchange (including shipping) is free.
Add-ons
- Priority Delivery and Shipping Protection are refundable only if you cancel before your order ships.
- The 30-Day Happiness Guarantee is refundable only if you cancel before your order ships.
Cancellations
You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible. Orders are usually processed within 1 to 3 business days.
Damaged, lost or stolen packages
If you purchased Shipping Protection, we'll send a free replacement for any package that is lost, stolen or damaged in transit. Without Shipping Protection, please contact the carrier first. We'll still do our best to help.
Questions? Email hello@fuzzarro.us.